Privacy Policy
At Oracare Prime, we understand that your health information is private and personal. Protecting your Protected Health Information (PHI) is our top priority. PHI refers to identifiable details about your health history, current condition, future treatments, or payments for health care. We use and share PHI for specific purposes, including treatment, payment processes, and operational needs, as outlined below.
How We Use Your PHI?
Treatment
We may share your PHI with insurance companies, our dental professionals, or other health care providers to deliver necessary care. For example, a dentist may need to consult with your insurance provider to confirm if a specific procedure has already been completed.
Payment
Your PHI is essential for verifying insurance coverage, assessing benefits, and securing payment for the dental services you receive. For instance, we might use your PHI to submit claims to your insurance provider to process payments efficiently.
Health Care Operations
We utilize PHI for operational purposes, such as monitoring and improving the quality of our dental services. For example, it may help us evaluate the effectiveness of treatments provided at our clinic. If requested by the sponsor of your health plan, we may share PHI unless restricted by law.
Additional Uses of PHI Without Consent
Under certain conditions, we may disclose PHI without your explicit consent:
-
Public Health Needs: To prevent or manage diseases, comply with public health mandates, or respond to emergencies.
-
Legal Obligations: For legal proceedings, law enforcement inquiries, or other circumstances mandated by law.
-
Research and Development: For approved studies or research, in compliance with regulations.
For any other uses or disclosures, we will request your written consent. If you provide authorization, you may revoke it at any time to prevent future use or sharing, except in cases already permitted for treatment, payment, or operational purposes.
Policy Updates
We reserve the right to update our privacy policies as needed. Any significant changes will be reflected in a revised notice, which we will share with you. You can also request the latest version of our privacy notice at any time.
Your Rights Regarding PHI
As a valued patient of Oracare Prime, you have the following rights concerning your PHI:
-
Access and Copies: You may request to view or obtain a copy of your PHI in most cases.
-
Disclosure Logs: You have the right to request a record of instances where your PHI was disclosed without written authorization, excluding disclosures for treatment, payment, or health care operations.
-
Corrections: If you believe your records contain incorrect or incomplete information, you can request amendments or additions.
-
Restrictions: You may request, in writing, that we limit the use or disclosure of your PHI for treatment, payment, or health care operations. While we will review your request, we are not legally obligated to honor it.
-
Confidential Communications: You can request that we communicate PHI to you using alternative methods or at specific locations if you believe disclosure might pose a risk to your safety.
Contact Us
If you have questions about this privacy policy or wish to exercise any of your rights, please contact Oracare Prime’s administrative team. We are committed to protecting your privacy while providing exceptional dental care.
Address
505, Manratna Business Park, Tilak Rd, Ghatkopar East, Mumbai, 400077 Maharashtra
ā
Opening Hours
Mon - Sat 10:00 am – 8:00 pm